Mintsoft

Supporting you with Orders

Tom Higgs

Guides relating to Order Management (Including Picking & Packing, and Returns)

Order Management

Order status definitions and meanings

Search and filter orders

Customise order columns

Access the final packing screen before dispatching orders

Use scan actions for order management

Create order channels

Set up order regionalisation

Foundational knowledge for understanding orders in Mintsoft

Getting Started with Orders

Create a manual order

Select specific product attributes when creating manual orders

Set up order collections

Fix failed orders

Fix orders not importing from integrations

Resolve duplicate order numbers

Set up mail orders

How to create orders manually and troubleshoot import issues

Creating and Importing Orders

Modify, update, and perform actions on existing orders

Editing and Managing Orders

Update order details

Update multiple orders at once

Add or remove order items

Basic Editing

Bulk Upload Orders - Configuration and Setup

Custom Order Upload Spreadsheet - Using Build Wizard

Custom Order Upload Spreadsheet - Configuration and Setup

Guides relating to uploading orders in bulk

Bulk Uploading

Merge multiple orders

Copy an order

Split orders for partial fulfilment

Change order warehouse

Order Actions

Undespatch an order

Revert order status to NEW

Mark orders as pack and hold

Guides relating to managing order statuses

Order Status Management

Cancel Orders and Courier Labels

Cancel and delete orders

Order Cancellation

Create order tags

Remove order tags

Guides relating to order tagging and organisation

Tagging and Organisation

Send orders free of charge

Archive orders

Set up order item rules and linked products

Special Order Handling

Export orders in bulk

Upload tracking numbers in bulk

Request additional order documentation

Guides relating to exporting and documentation

Export and Documentation

Create and manage order queries

Fix unable to add order comments

Order Queries

Configure and execute order fulfilment processes

Picking and Packing Orders

Rework Items - Configuration and Setup

Rework Items - Add Rework Cost to Order

Rework Items - Not enough stock available to remove

Rework

Create batch templates

Learn how to create, configure, and manage batch picking in Mintsoft for efficient order processing.

Set up batch picking

Bulk assign multiple orders to picking batches using a CSV spreadsheet.

Upload batches

Set batch priorities

Remove orders from batches

Batch Configuration

Use barcode verified picking

Unverify products during picking

Barcode Verification

Set up box packing lists

Packing

Unable to pick order - We're sorry a problem has occurred :(

Fix quantity verification errors

We're sorry, a problem has occurred at /Cart/CompleteCart

Batch - Another operation is currently underway

Guides relating to picking and packing troubleshooting

Troubleshooting

Process customer returns

Unable to complete return

Returns - Search functionality

External Returns - Additional Couriers

Returns and Refunds

Order Troubleshooting

Fix orders stuck in awaiting payment

Fix orders stuck in dispatched status

Status Issues

Learn how to configure back-order policies and manage out-of-stock orders in Mintsoft.

Understand back orders

Fix incorrect back order stock levels

Fix stock allocated to dispatched orders

Fix incorrect stock allocation

Fix items not committed to orders

Fix unable to cancel orders with allocated stock

Guides relating to stock and allocation issues

Stock and Allocation Issues

Fix no orders found to print

Printing and Display Issues

Create a custom design with text, images, and links

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