This article explains all order statuses available in Mintsoft. Use it to understand what each status means, how orders transition between statuses, and what action, if any, is required.
Note: Some statuses are internal only. This means the status displays differently outside of Mintsoft. For example, INVOICEDFAILED displays internally in Mintsoft but displays as DESPATCHED externally. You can customise the external name for each status in Settings > Order Statuses.
Order statuses
The table below lists all 23 order statuses, their external names, and a description of each.
Name | External name | Description |
NEW | NEW | The order has been created and all stock has been allocated. The order is ready for picking and despatch. |
PRINTED | PRINTED | A despatch note has been printed for the order. You can unprint the order to return it to NEW status. To learn more, please review our Print and unprint help guide. |
CANCELLED | CANCELLED | The order has been cancelled and all stock allocations have been released. |
DESPATCHED | DESPATCHED | The order has been despatched. A despatch date and tracking number are recorded, and integrated sales channels are updated automatically. |
INVOICED | DESPATCHED | Internal status only. After despatch, the system calculates the cost to pick, pack and despatch the order. Once an order is invoiced, it is not possible to reverse this action. The order will need to be cancelled and reprocessed. |
INVOICEDFAILED | DESPATCHED | Internal status only. The system attempted to invoice the order but could not determine a courier price. The order is still treated as despatched for integration purposes. For more information, see our Invoice Failed help guide. |
HOLDING | HOLDING | Not all stock is available for the order and the Holding Order Policy is set to Manual. The order stays in this status until stock is available and you manually reprocess it. You can also choose to split the order or place it on back order. Options can be configured to handle this automatically. |
FAILED | FAILED | A rare status used when there is a system issue and the order could not be created. The administrator will be notified. Manual intervention is required. |
ONBACKORDER | ONBACKORDER | The order has been placed on back order due to insufficient stock. Stock is reserved and the order will be reprocessed automatically when stock becomes available, if auto-reprocessing is enabled. |
AWAITINGCONFIRMATION | AWAITINGCONFIRMATION | The order requires manual confirmation before it can be processed. This can be set via order rules or manually. Use Mark Confirmed to release the order for processing. Client users cannot edit orders while they are in this status. |
AWAITINGDOCUMENTATION | AWAITINGDOCUMENTATION | The order requires additional documentation before it can be processed, for example a commercial invoice. The order is held until the required document is attached. |
AWAITINGADDITIONALITEM | AWAITINGADDITIONALITEM | The order is waiting for an additional item, for example a drop-ship order being combined with a standard warehouse order. |
AWAITINGPAYMENT | AWAITINGPAYMENT | The order is on hold pending payment, for example an order with a pro forma invoice. Use Mark Payment Received to release the order for processing. |
QUERYRAISED | QUERYRAISED | A query has been raised against the order that needs to be resolved before it can be processed, for example a stock issue. When a query is raised, the order's previous status is stored. When the query is resolved, the order returns to that previous status automatically. |
PACKANDHOLD | PACKANDHOLD | The order has been picked and packed but is on hold until a specified release date, for example a pre-order or a customer-requested delivery date. When the release date arrives, the order returns to its original status automatically. |
AWAITINGPICKING | AWAITINGPICKING | The order has been assigned to a picker but picking has not yet started. This is an intermediate status in the mobile picking workflow, between NEW or PRINTED and PICKINGSTARTED. |
PICKINGSTARTED | PICKINGSTARTED | A picker has started picking items for the order using the mobile app but has not finished. |
PICKED | PICKED | All items on the order have been picked. The order is ready to be packed. |
FRAUDRISK | FRAUDRISK | The order has been flagged as a potential fraud risk, typically from an external order integration. The order is held until it is reviewed and either accepted using Mark Fraud Risk Accepted or cancelled. This status may appear as FRAUD in API responses. |
PICKINGSKIPPED | PICKINGSKIPPED | One or more items were skipped during mobile picking, for example if an item could not be found in the expected location. The order remains in this status until the skipped items are resolved. |
PACKED | PACKED | The order has been packed and is ready for despatch. |
AWAITINGREPLEN | AWAITINGREPLEN | Items on the order have been allocated from replenishment locations and the order is waiting for those items to be moved to a picking location. Once all replenishment tasks for the order are complete, the order returns to NEW status automatically. |
PROCESSING | PROCESSING | The order has an Amazon FBA (Fulfilment by Amazon) replenishment in progress or is being processed by an external system. |
REBINNED | REBINNED | The order was part of a batch that was bulk picked into a tote and has since been sorted into an individual order bin using the Bulk With ReBinning picking workflow. |
Mobile picking workflow
Orders in the mobile picking workflow follow this sequence of statuses:
NEW or PRINTED
AWAITINGPICKING
PICKINGSTARTED
PICKED
PACKED
DESPATCHED
Note: PICKINGSKIPPED can occur between PICKINGSTARTED and PACKED if items are skipped during picking.
Holding Order Policy and stock statuses
The HOLDING and ONBACKORDER statuses are determined by your Holding Order Policy setting. The policy can be configured as:
Manual — orders with insufficient stock are placed into HOLDING status until you manually reprocess them.
Place on back order — orders with insufficient stock are placed into ONBACKORDER status and reprocessed automatically when stock arrives.
Split order — the available stock is despatched and the remaining items are placed on back order.