You can print despatch notes for orders individually or as part of a batch. Printing an order moves it from NEW to PRINTED status. If you need to reverse this, you can unprint the order to return it to NEW status.
Note: Only administrator users can mark orders as printed from the Orders Overview page. Client users require the ClientMarkPrinted permission to print via the API.
Print a despatch note
You can print despatch notes from the Orders Overview page, the Batch page, or via the API. From the Orders Overview page:
Select one or more orders.
Select Print, Print with Summary, or Print Integrated Label from the actions dropdown.
From the Batch page:
Open the batch you want to print.
Click Print Batch.
All orders in the batch are marked as PRINTED.
Via the API:
Use the
GET /api/Order/{id}/MarkPrintedendpoint.
Unprint an order
Unprinting reverses the print action and returns the order from PRINTED status back to NEW status. The order must be in PRINTED status to be unprinted. If the order has progressed beyond PRINTED, for example to PICKED or PACKED, it cannot be unprinted. From the Orders Overview page:
Select one or more orders in PRINTED status.
Select Unprint Order from the actions dropdown.
From the Batch page:
Open the batch.
Click Unprint All Orders.
Important: Unprint All Orders is available to administrator users only.