The Return Reasons page in Settings let's administrators create and manage a list of predefined reasons for returns.
Overview
In order to get to this page, please do the following:
Navigate to Settings.
Then select Return Reasons.
Adding a new Return Reason
To add a new Return Reason, please do the following:
Navigate to Settings.
Then select Return Reasons.
At the top of the screen is the add section.
Enter a Name for your Return Reason.
Select a Stock Action.
Ensure it is Active.
Click Save.
Note: Only active reasons appear as options in the dropdown when making a return.
Stock Action Options
DoNothing
The returned stock is booked into the assigned location and stays there as normal, sellable stock, no further action is taken.
Quarantine
After the stock is booked in, it is moved to quarantine, this is so it can't be sold/picked. Typically used for goods needing inspection or held aside (e.g., damaged or suspect items).
Scrap
When the return is done, it moves the stock to a Scrap location, writing the stock off. It's removed from available/sellable inventory entirely. Used for items that are unusable and should be discarded.