Mintsoft

How to get help and support with Mintsoft

Support made simple for Mintsoft

Steps to add or remove contacts from your Mintsoft Support Entitlement Plan.

Add or remove a support contact

Learn the difference between conversations and tickets in Intercom and what this means for your support experience.

Understand conversations and tickets

How to view your support plan, subscription tier, and named contacts using the Support Entitlement Plan portal.

Find your Customer Success Plan details

Check whether Mintsoft is down

The MyAccess Portal is a unified, intuitive digital experience where you can manage your Access account.

MyAccess Portal overview

Understand the level of support available to you for your products.

Customer Success Plans explained

Tom Higgs

Guides relating to getting support in Mintsoft.

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Create your workspace and invite the people you work with.

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A quick lap of the product so you know where everything lives.

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This prototype demo is aware that you are reading “{title}”. It can point you back to the current article, but a production article-aware Fin contract is still follow-up work.

Prototype article-aware answer

Because you already asked about invitations, this prototype demo can add the follow-up: use the role selector before sending each invite to limit access to the teammate responsibilities.

Prototype role-limiting follow-up

This prototype demo suggests starting with your workspace profile, inviting the team members who need access, and then connecting the integrations you use.

Prototype getting-started answer

In this prototype demo, integrations are configured from workspace settings. Choose the integration, connect the account, and review the enabled permissions.

Prototype integrations answer

In this prototype demo, invite teammates from workspace settings, then choose the access each teammate needs before sending the invitation.

Prototype invite-team answer

This prototype demo does not have a scripted answer for that question yet. Try asking how to invite your team or open a source article. No production Fin API was called.

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