The MyAccess Portal provides a unified, intuitive digital experience for managing your products, services, and support interactions. Designed with simplicity and efficiency in mind, it brings together everything you need in one place, from personalised dashboards to case management, billing, subscriptions, and access to knowledge resources.
Key features and capabilities
Here’s a breakdown of the key features of the MyAccess Portal and how it can help you thrive.
Intuitive navigation
We built MyAccess Portal to help you find what you need quickly. A clear, well-structured menu and logical content layout ensure you can access tools and information without unnecessary complexity.
Personalised dashboards
To ensure you always have the most relevant information at your fingertips, your homepage is tailored to your role and preferences, giving you a real‑time view of:
Open support cases.
Account notifications.
Service health updates.
Quick links to knowledge and help content.
Knowledge and product information
You can quickly locate the information you need using the search functionality and categorised content. Easily access a comprehensive library of:
Product guides and how‑to articles.
Troubleshooting information.
Release notes.
Bills and payments
For full transparency and control over your service usage and associated costs, view and manage:
Invoices and payments.
Billing history.
Case management
You can manage support interactions in one central location, including:
Submit new support requests.
Monitor case status and updates.
View historical cases.
Interact with support teams securely.
Log in as an existing customer
If you already have access to the MyAccess Portal, simply sign in using your registered email address and password.
Go to the MyAccess Portal.
Click I’m a customer, then enter your existing credentials.
Once logged in, you will be taken to your personalised dashboard.
Tip: If you’ve forgotten your password, click Forgotten Password and follow the on‑screen instructions.
Register for a new account
If you don’t yet have access, you can quickly register by following the steps below:
Go to the MyAccess Portal.
Click I've not logged in before.
Complete the registration form with the required details.
Verify your email address when prompted.
Once your account is set up, you’ll receive an email to confirm.