Mintsoft customers use several different portals depending on what they need to do. Using the wrong portal can cause delays or confusion. This guide explains what each portal is for and how to access it.
Note: The way support is accessed changed in 2024. Support cases are no longer raised through the old Support Portal — they are now raised directly from within Mintsoft using the in-app messenger. See the In-app support section below for details. Billing and account enquiries moved to the Finance Hub.
In-app support — raising support cases
The primary route for raising a support case is the in-app messenger inside Mintsoft. You do not need a separate portal login — support is built directly into the application.
Log in to Mintsoft.
Click the messenger icon in the bottom right of the screen.
Send your message or describe your issue. The Access Digital Assistant will respond first, and you can request a human agent at any point.
Note: In-app support chat is available Monday to Friday, 8:00am to 5:30pm (GMT or BST). Messages sent outside these hours will be queued and responded to during the next business day.
Important: To access in-app support, your email address must be registered on the Mintsoft Support Entitlement Plan. If you or a colleague cannot raise cases or access the chat, see Add or remove a support contact.
Finance Hub — billing, contracts and account management
The Finance Hub handles all financial and account-level requests. Use it for:
Invoice queries and payment information.
Subscription changes or cancellation requests.
Account renewal information and contract queries.
The Finance Hub is separate from the support team. Queries raised in-app about billing or contracts will be redirected there.
MyAccess — registering as a support contact
MyAccess is the registration system for the Mintsoft Support Entitlement Plan. Use it to register as a named support contact so you can raise cases and access in-app support.
Note: You only need to register in MyAccess once. After registration, you raise cases using the in-app messenger in Mintsoft — not through MyAccess directly.
For the full registration process, see Add or remove a support contact.
Access Evo — warehouse user management
Access Evo is the platform for creating and managing warehouse users. It is separate from your standard Mintsoft admin login. Use Access Evo to:
Create new warehouse user accounts.
Invite team members and assign initial roles.
Manage existing warehouse user access.
Note: After adding users in Access Evo, set their Mintsoft-specific warehouse permissions in Settings then Warehouse User Accounts.