This error appears during mobile picking or scan-to-despatch when Mintsoft cannot find the product being scanned at the expected location. In most cases, the product exists in the system but is registered to a different location than where it is physically stored. This is different from the Unable to pick order error, which occurs when a location has been deleted entirely.
Check where the product is registered in Mintsoft
Click Products then Overview.
Find the affected product and click Actions then Manage Inventory.
On the Inventory tab, note the location or locations where stock is currently registered in the system.
Go to that location in your warehouse and confirm whether the product is physically there.
If the product is in a different physical location
If stock is physically stored somewhere other than the location registered in Mintsoft, you need to correct the system record before picking can proceed.
Transfer the stock to the correct location using the Transfer Inventory function. For full steps, see Transfer Inventory.
Once the transfer is complete in Mintsoft, return to the picking screen and scan the product again from its correct location.
Tip: To prevent this error in future, always process stock movements in Mintsoft before physically moving products in the warehouse. This keeps system locations in sync with the physical layout.
If the product is in the correct physical location
If the product is where the system expects it to be, the issue is likely a scanning or session problem rather than a location mismatch.
Check the location barcode or QR code is undamaged and clearly legible. Replace the label if it is worn or unclear.
Verify the mobile device camera or scanner is functioning correctly.
Close and reopen the picking session, then scan again.
If the product was recently picked and returned to the same location, wait a moment for the system to update before attempting to scan again.