When you're picking orders in the Access Mintsoft app, you may need to skip items that can't be picked from their designated location due to missing stock, damaged products, or location issues. This guide explains how to skip items, resolve orders with skipped products, and flag problematic locations.
Skip items during picking
If you can't pick an item for any reason, you can skip it and continue with the rest of the order.
In the product picking screen, tap the three dots to open the Options menu.
Select Skip Product.
(Optional) Add a note about why you're skipping this item for reference.
The app moves to the next item in the pick list.
Note: Skipped items change the order status to PICKINGSKIPPED. Orders with this status are blocked from dispatch until you either ship without the skipped item or cancel the order.
Batch picking behaviour
For single and multi-tote batches:
You can continue picking other items in the batch even if one item is skipped.
The batch will proceed normally through picking.
At the packing stage, the system blocks dispatch if any items remain skipped.
You must resolve skipped items before completing the batch dispatch.
Pick from alternative locations
If the item exists elsewhere in your warehouse, use the Pick from Alternative Location feature instead of skipping. This allows you to complete the pick from a different location while maintaining accurate stock allocation.
When to use this: Use alternative locations when stock is available elsewhere but not at the designated location. This is faster than skipping and resolving later.
Important: When picking from an alternative location, only the stock from the selected location is allocated. The original location's stock levels remain unaffected, helping maintain accurate inventory tracking.
Resolve orders with skipped items
You have two options for handling orders with skipped items:
Option 1: Ship without the skipped item
Use this option when the skipped item is not essential for fulfillment or when the customer agrees to partial shipment.
Required permission: MarkPicked role within the Picking-Super group.
Mark orders as picked using either method:
Orders Overview - Use the Bulk Action menu.
Scan Actions screen - Select Mark Picked.
Note: If double verify is enabled and all remaining items pass verification at packing, the system automatically updates the order to picked status.
Option 2: Cancel the order
Use this option when the skipped item is critical for fulfillment and cannot be obtained in time for dispatch.
To cancel an order with skipped items
Click Orders then Overview.
Find and select the order.
Select Cancel Order
The order status changes to CANCELLED
If you cancelled by mistake
You can recover from an accidental cancellation by following these steps:
Fix the underlying issue - Resolve any stock discrepancies or location problems that caused the skip.
Uncancel the order - Navigate to the cancelled order and select Uncancel.
Understand the status change -
The order will revert to NEW status if stock is available.
The order will revert to BACKORDER status if stock is still insufficient.
Re-allocate and pick - The order can now be allocated and picked normally through the standard workflow.
Important: Before uncancelling, ensure you've resolved the root cause (stock count errors, damaged inventory, etc.) to prevent the same picking issue from occurring again.
Flag problematic locations
Use this feature to report location issues directly from the app, alerting warehouse administrators to problems that need investigation. You can flag a location while skipping an item to ensure the issue is tracked.
When to flag: Missing stock, damaged items, location damage, or any issue that prevents picking.
In the product picking screen, tap the three dots to open the Options menu.
Select Flag Location.
The app displays:
Current Location - Where the item should be picked from.
Other Locations - Alternative locations in the warehouse.
Select the location to flag.
Choose a reason for flagging:
Missing Product - Item not found at location.
Damaged Product - Item is damaged and unusable.
Location Damaged - Physical location needs repair.
Other - Enter a custom reason.
Location flagging notifications
When you flag a location, warehouse administrators receive an automatic notification containing:
Location ID and name.
User who flagged the location.
Request to investigate.
Example notification:
Location ID: 12345 (Shelf A3) was flagged when picking by [email protected]. Please investigate.