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Shopify - Handling returns

Tom Higgs avatar
Written by Tom Higgs
Updated over 5 months ago

Refund Shipping When Create Return

When returns are processed against Shopify orders Mintsoft will send a return call to Shopify and mark it as Refunded at the item level. This is done by the Connect action.

Note: We cannot say if it auto-processes the payment, but we do mark it as refunded via the app name.


Re-Stocking Items after Refunds

If you select to Restock an item after processing a refund in Shopify, then this will have the effect of double adding the stock if a return has been processed on Mintsoft as well.
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Likewise, if you have restocked an item in Mintsoft after completing a refund there, you do not need to Restock items in Shopify, as again this will result in duplication of stock levels.
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For more information, see theโ€ฏRefunding and Cancelling Ordersโ€ฏShopify guide.

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