How do I troubleshoot courier label printing issues in Mintsoft?
Printing courier labels accurately is essential for operational efficiency in Mintsoft. This guide offers comprehensive troubleshooting steps for common label printing issues, such as labels being cut off or labels not printing at all from the batch screen.
Additionally, this guide will also explore how to set up automatic printing and advanced configurations for efficient courier label management.
Automating Courier Label Printing
To automatically create and print courier labels for individual orders in Mintsoft, you can enable specific settings under your User Settings. Follow these steps:
Navigate to User Settings then Picking Defaults.
Enable the option for automatic creation and printing of shipping labels. Once these settings are activated, Mintsoft will automatically create and print courier labels after all items in an order have been picked on the Scan Actions page. This saves time by eliminating the need to print labels manually for every order.
Common Issues and Their Causes
Labels Cut Off: Labels not fully printed could be due to incorrect formatting settings, such as using an incompatible printer format like EPL.
Labels Not Printing from Batch Screen: Issues include incorrect print options, incompatible formats, or improper configuration of print tools.
No Orders Found to Print Error: This error often occurs when the incorrect button is used for generating shipping labels. Ensure the "Print Label" button from the packing screen is used instead of the "Print Integrated Labels" button, as the latter provides an integrated/dispatch note rather than a courier label.
Troubleshooting Steps
For Labels Being Cut Off
Change Label Format: Ensure you are using the correct label format for your printer. For instance, try switching to the EPL format if labels are being cut off.
For Labels Not Printing from Batch Screen
Verify Print Options:
Select the correct option in the 'Print Batch' dropdown, such as 'Print with PDF Courier Labels' or 'Print Batch PDF Courier Labels.'
These options ensure that the system correctly generates PDF-compatible labels for batch printing.
Check Print Tool Configuration:
Ensure the Mintsoft Print Tool is properly installed and configured.
If you are not using the Print Tool, confirm that your browser prompts you to select a printer and initiate printing manually when 'Print' is clicked.
Label Format Compatibility:
When using the ZPL label format, ensure that you print with a Zebra printer, as ZPL cannot be converted into a standard PDF format.
To switch to the PDF format, adjust your label settings in Mintsoft by navigating to parcel integration settings and selecting "PDF" as the preferred format.
PDF Label Opening Issues:
If you are not using the Print Tool, ensure that clicking 'Print' opens the label as a PDF in a new browser tab.
If the PDF does not appear, try logging out and back into Mintsoft, then repeat the process.
Additional Tips
For instance, you can configure Mintsoft to generate one courier label per parcel by adjusting the Units Per Parcel setting for individual or bulk products. This ensures accurate labeling for multi-parcel shipments.
Regularly update your Mintsoft Print Tool for optimal performance.
Verify your internet connection and printer settings to avoid disruptions during label generation.
Consider consulting Mintsoft's documentation or support for advanced configuration needs.
Review shipment messages in Mintsoft for orders that fail to generate shipping labels, as these messages provide error details from the courier. Address such issues directly with the courier, since they cannot be resolved within Mintsoft.
By following these troubleshooting steps, you should be able to resolve most courier label printing issues on Mintsoft efficiently.