Overview
You can edit and update orders within Mintsoft. For example, if you receive an order with no weight attached, you may want to update it. Orders showing as Invoiced cannot be updated/ amended.
Warning: We strongly recommend only making changes to orders before they are despatched.
Order changes available
The following changes/ updates can be made to orders:
All fields within the Details tab (Address, Courier, Contact Information, Weight, etc.).
Add or remove items and quantity within the Items tab.
Add or remove documents within the Documents tab.
Make order changes
To edit and update an order:
Orders Overview
Click Orders then Overview.
Search for the order.
Click Actions then Details.
Make any changes to the order you require.
Click Update to save changes.
Scan Actions
To learn more about the Scan Actions method for updating orders, please review our Scan Actions help guide.
Note: To make changes to orders in bulk, please review our Updating Orders in Bulk help guide.
Troubleshooting
Why can't I update my order from Amazon?
Please review Why is my order locked? to learn more.
Why can't I edit my order that's not been despatched?
Please review your Customer Account Settings and ensure the correct order status has been added to Order Statuses A Client Is Allowed To Edit.