Incorrect billing to the wrong DPD account can occur if you have a general integration type set up for all clients while also integrating a specific client’s DPD Local account. As a result, shipments may be processed using DPD services instead of DPD Local, causing them to be billed to the wrong account. To resolve this, ensure that you update any Courier Service Selection Rules and Courier Service Mappings to ensure DPD Local services are used instead.
Example
Connection 1
Client: ALL
Account Type: DPD
Services to use: DPD Next day, DPD Highlands & Offshore etc
Connection 2
Client: Specific 3PL Client
Account Type: DPD Local
Services to use: DPD Local Next day, DPD Local Highlands & Offshore etc