The TikTok integration connects your TikTok Shop to Mintsoft, so you can import orders, sync stock and products, and send despatch updates back to TikTok. You'll need access to the TikTok Shop owner's account to authorise the connection.
đNote: The TikTok integration is a Premium integration with associated costs.
Check what the integration does
The TikTok integration provides these features:
Order sync.
Stock and product sync.
Despatch updates (status and tracking information).
Mintsoft imports TikTok orders only if DeliveryOptionType is SELLER and OrderStatus is AWAITINGSHIPMENT or AWAITINGCOLLECTION.
Check your shop location
Mintsoft currently supports TikTok shops located in:
United Kingdom.
Spain.
Ireland.
Align your product SKUs
Before you add the account, check that your TikTok and Mintsoft SKUs match. Orders can't import if the SKUs don't align.
â ď¸Important: Mintsoft only supports one SKU per product on TikTok. TikTok allows you to use the same SKU for multiple products, but the Mintsoft integration doesn't support this. Mintsoft can only update one product (SKU) on TikTok for each product on Mintsoft.
To fix an SKU mismatch, use one or more of these options:
Add the missing products to Mintsoft.
Turn on the Sync New Products? option when you add the account.
Make sure your TikTok SKUs exactly match your Mintsoft SKUs.
Use the Alternative Code feature in Mintsoft to map your TikTok SKUs to the correct product.
Add the TikTok account
Before you start, make sure you know which client, warehouse and channel you want to use for this integration. To add the account in Mintsoft:
Click Connect, then click Order Integrations.
Click the Premium tab, then click Tiktok.
Click Add Account.
Configure the following options:
Client: Select the client for this integration.
Warehouse: Select the warehouse for this integration.
Channel: Select the channel to import orders through.
Active: Turn on this toggle when you're ready to start importing orders.
Frequency (Minutes): Set how often despatch updates synchronise back to TikTok. We recommend 15 minutes.
Sync New Products?: Turn on this toggle to import new products created on TikTok.
Product Sync Frequency (Hours): Set how often you want to sync new products. We recommend one hour.
Stock Sync: Turn on this toggle to synchronise stock.
Stock Sync Frequency (Minutes): Set how often you want stock to sync. We recommend 15, 30, 45 or 60 minutes.
Use TikTok Sandbox?: Also referred to as Test Mode. Only turn on this toggle if TikTok or the Mintsoft Support team advise you to.
TikTok Unique Key: If you use the Mintsoft Listing & Pricing Engine, a string of letters and numbers appears in this field after you set up the account. Use this key to share a connection to a TikTok account between Mintsoft and the Mintsoft Listing & Pricing Engine.
TikTok Shop API Version: Select the latest API version. The Legacy API version is no longer supported.
Click Add.
Authorise the connection
After you add the account, authorise the connection with TikTok and select your shop:
Click Authorise.
Log in to the TikTok Shop and authorise the connection:
You must use the owner's account for this to work correctly.
Once back in Mintsoft, click Edit against the connection.
Select the TikTok Shop you're fulfilling for.
Click Update.
â ď¸Warning: If you upgrade the TikTok API version on an existing connection, it resets the TikTok Shop back to None. After you change the API version, check the TikTok Shop field and make sure you've selected the correct shop.
Find more TikTok guides
You can find other help guides relating to TikTok in these articles: