When a warehouse or admin user account is locked out, you can quickly unlock it through the Warehouse User Accounts settings. This article explains how to find locked accounts and unlock them.
Find and unlock a user account
To unlock a locked user account, follow these steps:
Click Settings, then click Warehouse User Accounts.
Click Show Locked Out in the top right.
Find the account you want to unlock.
Click Actions on the target account.
Click UnlockUser and reset the password if necessary.
Note: Locked out accounts won't appear in the same list as other accounts until you click Show Locked Out.
Reasons an account can become locked
User accounts can become locked out for several reasons:
Multiple logins of the same account can cause the account to be locked out.
If your password has changed, ensure your old password is not auto filling into the password field.
Three unsuccessful login attempts will cause the account to lock out.
Troubleshooting tips
If the issue persists after unlocking the account, try these solutions:
Confirm the user is using the correct login credentials.
Ensure the user's device does not have cached invalid credentials that could trigger another lockout.
Verify whether any additional account restrictions or issues might exist beyond the lockout status.