Mintsoft requires a modern web browser to function correctly. This article explains which browsers are supported, which browser we recommend for the best experience, and how to verify your browser meets the minimum requirements. These requirements apply across all Mintsoft features and modules.
Recommended browser: Google Chrome (version 64 or newer), You can download Google Chrome from here.
Supported Browsers
Mintsoft supports the following browsers at these minimum versions:
Google Chrome: Version 64 or newer (recommended).
Microsoft Edge (Chromium-based): Version 79 or newer.
Mozilla Firefox: Version 67 or newer.
Why We Recommend Google Chrome
Google Chrome provides the most reliable experience with Mintsoft for these reasons:
Consistent performance: Our development and testing teams use Chrome as the primary browser, which means we identify and resolve issues faster on this platform.
Automatic updates: Chrome updates automatically in the background, ensuring you always have the latest security features and performance improvements.
Better compatibility: Chrome has the best support for modern web technologies that Mintsoft uses, including real-time updates, advanced data visualisation, and efficient handling of large data sets.
Proven stability: Chrome has been thoroughly tested with all Mintsoft features, reducing the likelihood of unexpected errors or display issues.
Known Browser Limitations
When using browsers other than Chrome, you may experience these issues:
Safari
You may experience these issues:
Some keyboard shortcuts may work differently.
Certain modern features may not be available or may behave differently.
File upload and download functionality may vary.
Compatibility issues regarding Javascript.
Known issue regarding a There are currently no Order items in the cart! error when attempting to process a manual order using Safari.
Opera
You may experience these issues:
Limited testing on this browser means compatibility issues may exist.
Built-in features such as ad blockers or VPN may interfere with Mintsoft functionality.
Common Issues with Non-Chrome Browsers
When using browsers other than Chrome, you might encounter:
Display problems: Pages may not render correctly or elements may overlap.
Slower performance: Actions may take longer to complete.
Feature limitations: Some advanced features may not work at all.
Data handling issues: Problems with importing, exporting data, or generating reports.
Login problems: Session management may not work as expected.
Printing issues: Reports and labels may not print correctly.
Check Your Browser Version
Google Chrome
Click the three dots in the top-right corner.
Click Help then About Google Chrome.
Chrome displays your current version and updates automatically if needed.
Microsoft Edge
Click the three dots in the top-right corner.
Click Help and feedback then About Microsoft Edge.
Edge displays your current version.
Mozilla Firefox
Click the three lines in the top-right corner.
Click Help then About Firefox.
Firefox displays your current version.
Troubleshooting
If you are experiencing problems with Mintsoft, try these steps:
Update your browser: Ensure you are using the latest version.
Clear cache and cookies: Old cached data can cause problems.
Disable browser extensions: Ad blockers and other extensions can interfere with Mintsoft.
Try Chrome: If issues persist, switch to Google Chrome to see if the problem resolves.
Contact support: If problems continue even on Chrome, contact our support team with the information listed below.
Information to Provide to Support
When contacting support about browser compatibility issues, include:
Your browser name and version.
A description of the issue you are experiencing.
Any error messages you see.
Screenshots if possible.
Best Practices
Keep your browser updated to the latest version.
Use Chrome for the most reliable experience.
Disable unnecessary browser extensions when using Mintsoft.
Ensure JavaScript is enabled in your browser settings.
Allow cookies from Mintsoft domains.