Troubleshooting receiving emails
Before continuing with this article please make sure you have followed one of the following articles:
If you have followed these and still getting issues it could be one of three things:
A previous email bounced or was rejected by the receiver so no new emails would be sent.
The attachment is too big.
Email Notifications not set within your user settings page.
The attachment is too big
Sometimes the email doesn't get sent as the attachment is too big, to test this please do the following:
Click Reports then Scheduled Reports.
Find the affected report.
Click Edit.
Turn OFF the Attach CSV toggle.
Wait for the email to be received.
If you are still not receiving the email or to check if a Previous Email Bounced, please speak with the Mintsoft support team or raise a support ticket. If issue is not down to attachment size, please delete the current scheduled record and create a new to test, if you still get an issue please raise a case. We will need to know the Email Address(es) affected.
Email Notification Toggle
Scheduled reports would fail to get sent if the Email notification toggle within your user setting has not been enabled.
Go to Settings and then User Settings.
Enable EmailNotifications toggle and Save.
Troubleshooting Mailgun specifically
The following information applies to the Mailgun integration with Mintsoft.
Forbidden IP Address
Errors (Unable to Send Despatch Email to: x Error:Unable to send Email. Exception: MailGun - Unable to Send Email, Status: Unauthorized, Content: Forbidden, IP Address: x) from Mailgun regarding forbidden IP Address are caused by certain IP Addresses needing to be whitelisted. Mailgun has the following troubleshooting guide that gives you step-by-step instructions on allowing certain IP Addresses.
Please take note of the addresses displayed in the error message as each Mailgun server is different and won't be the same for everyone.
Domain is not allowed to send
Errors (Unable to Send Despatch Email to: x Error:Unable to send Email. Exception: MailGun - Unable to Send Email, Status: Forbidden, Content: {"message":"Domain x is not allowed to send: x"} , IP Address: x) from Mailgun mentioning Domain x is not allowed to send typically provide a reason, such as Subscription Cancelled, the domain is unverified and requires DNS configuration, among others.
These must be actioned before emails will start sending again from Mailgun.