This is a premium dashboard included in the pro dashboards suite, please speak to your account manager if you would like to enable this module.
The SLA Despatch Progress Dashboard helps warehouse and fulfilment teams track order processing in real time to ensure you meet your Service Level Agreement (SLA) commitments for order despatch timing. This dashboard provides live visibility into fulfilment operations and helps you stay ahead of your SLA obligations. The dashboard shows live data on demand, with a "Last Updated" timestamp showing when components were last refreshed.
Dashboard access: The dashboard is accessible to Admin and Client roles.
This video covers the modules and configuration, please watch this for more information.
Viewing the Dashboard
To view the dashboard please do the following:
Click Pro Dashboards in the side bar.
Then select SLA Dashboard.
Note: This will only work if you have the module enabled.
Configuration
To configure the dashboard please do the following:
Go to the Settings Cog on the dashboard.
Click Create New.
Set the Client and Warehouse.
You can also choose a specific Channel or Courier.
Then configure the Settings.
Choose a Cut Off Time
Choose a SLA Warning Time
Choose a Collection Time
Then set a number of days for Handling
Click Add.