Mintsoft provides multiple ways to get help directly within the application, ensuring you can find answers and resolve issues quickly. This guide explains the in-app support features available to you and how to access them.
What in-app support is available?
Your access to in-app support features depends on your Support Entitlement Plan. All customers have access to basic support features, whilst Standard and Premier plan customers receive additional benefits.
Available to all support plans
Access Digital Assistant (available 24/7 in-app).
Help Centre guides (accessible in-app).
Ability to raise support cases.
Additional benefits for Standard and Premier plans
Live Chat (available in-app Monday to Friday, 8am–4:30pm).
Phone support.
Access Digital Assistant
The Access Digital Assistant is an AI-powered chat feature that provides instant support and answers to your questions about Mintsoft. Available 24/7, it acts as your virtual assistant, helping with common queries and offering quick solutions without waiting for human support.
Key benefits
Instant responses: Get immediate answers to your questions.
24/7 availability: Access help whenever you need it.
Natural language support: Type your questions in plain English.
Comprehensive coverage: Find help across all Mintsoft features and topics.
When to use Access Digital Assistant
Use the Access Digital Assistant when you need help understanding features, troubleshooting issues, or general guidance about using Mintsoft.
Note: The Access Digital Assistant is different from Access CoPilot. The Access Digital Assistant provides support and guidance, whilst Access CoPilot is a data retrieval and task automation tool that directly interacts with your Mintsoft system to help you find specific information, generate reports, and perform actions within your warehouse data.
Live Chat
Live Chat connects you directly with the Mintsoft support team for real-time assistance with more complex queries.
Availability
Monday to Friday, 8am–4:30pm.
Available only to Standard and Premier Support Entitlement Plan customers.
When to use Live Chat
Use Live Chat when you need personalised assistance from the support team for issues that require human expertise or detailed troubleshooting.
Help Centre
The Help Centre provides comprehensive step-by-step guides, tutorials, and documentation covering all Mintsoft features and processes.
Key benefits
Access instant answers to streamline your warehouse operations.
Find guides ranging from quick setup tutorials to advanced integration documentation.
Available 24/7, empowering you to maximise Mintsoft's capabilities independently.
Accessing the Help Centre
To access the Help Centre from within Mintsoft, launch the messenger from the bottom right corner, then click Help.
Accessing in-app support features
All in-app support features are accessed through the messenger in the bottom right corner of your Mintsoft application.
To access support
Locate the messenger icon in the bottom right corner of Mintsoft.
Click to launch the messenger.
Then send a message.
Why can't I access in-app support?
If you or a colleague cannot access in-app support features such as Live Chat and the Access Digital Assistant, check the following:
Verify that you are registered under your Support Entitlement Plan with Mintsoft.
Ensure that the email address associated with your Mintsoft account (Found within User Settings) matches the one listed in Salesforce.
Both email addresses must be identical for proper authentication against the Mintsoft Support Entitlement Plan.
If you're still having issues accessing your in-app support options, please contact your Customer Success Manager or Account Manager to resolve this.
Note: In-app support benefits such as Live Chat and the Access Digital Assistant are not available to 3PL Clients of Mintsoft.
Need more help?
If you have questions about your Support Entitlement Plan or need assistance with accessing in-app support features, contact your Customer Success Manager or Account Manager.