This article provides a complete overview of file size limits across the Mintsoft platform, including web application uploads, API integrations, templates, images, and document attachments.
Web Application Upload Limits
Main Web Application
The main Mintsoft web application has the following upload limits:
Maximum upload size: 500 MB.
Applies to: Product management, order management, warehouse operations, settings, and general document uploads.
Template Files
Document Templates
Document templates in .docx format have strict size and format requirements:
Maximum file size: 400 KB.
Applies to:
Label templates.
Despatch note templates.
Additional order document templates.
Format restrictions:
Must not contain EMF or WMF image formats.
Only .docx files are validated; other formats pass through without size checks.
Product Images
Image Uploads
Product and user images are automatically optimised during upload:
Maximum file size: No explicit maximum file size.
Automatic resizing:
Product images: 600px width.
Client logos: 200px width.
User profile images: 200px width.
Carrier/PPI logos: 638px width.
Format conversion: All images are converted to PNG format upon upload.
Storage location: Images are stored in Azure Blob Storage.
CSV File Uploads
Product Imports, Order Imports, and Bulk Updates
CSV file uploads have flexible limits but performance considerations:
Maximum file size: No explicit file size limit in application code.
Practical limit: Limited by web application upload limit (500 MB for main application).
Best practice: Keep CSV files under 50 MB for optimal performance.
Document Attachments
Purchase Order Attachments
Purchase order attachments accept specific formats:
Accepted formats: PDF, CSV, PNG.
Maximum file size: No explicit size limit (subject to web application 500 MB limit).
Advanced Shipping Notice (ASN) Documents
ASN documents support additional label formats:
Accepted formats: PDF, CSV, PNG, ZPL, EPL (label formats).
Maximum file size: No explicit size limit (subject to web application 500 MB limit).
Order Query and Help Attachments
Order query and help attachments support common document formats:
Accepted formats: PDF, CSV, XLS, XLSX, DOC, DOCX, PNG, label formats.
Maximum file size: No explicit size limit (subject to web application 500 MB limit).
General Order Documents
General order documents have no format restrictions:
Accepted formats: No format restrictions.
Maximum file size: No explicit size limit (subject to web application 500 MB limit).
Summary of Key Limits
Web Application (General):
Maximum size: 500 MB.
Notes: Main application limit.
API Tools:
Maximum size: 1 GB.
Notes: For bulk operations.
Public and Internal API:
Maximum size: Approximately 28 MB.
Notes: Default IIS limit.
Template Files (.docx):
Maximum size: 400 KB.
Notes: Strict validation.
Product Images:
Maximum size: No limit.
Notes: Auto-resised to 600px width.
CSV Imports:
Maximum size: 500 MB.
Notes: Practical limit of approximately 50 MB recommended.
Document Attachments:
Maximum size: 500 MB.
Notes: Format restrictions may apply.
Important Considerations
Image Optimisation
All uploaded product and user images are resised and converted to PNG format, so large source images are acceptable.
CSV File Performance
Whilst the system can handle CSV files up to 500 MB, files over 50 MB may experience slower upload and processing times.
Template File Restrictions
Document templates have a strict 400 KB limit and cannot contain EMF or WMF image formats due to compatibility requirements.
Document Format Restrictions
Some attachment types (Purchase Orders, ASNs) only accept specific file formats for security and compatibility reasons.