The import error message (Unable to despatch) from Mintsoft typically occurs when the order despatch process fails to complete successfully. To resolve this issue, review the steps below:
Recurring despatch errors in Mintsoft often stem from mismatches between Mintsoft and external source channels or alterations made to orders after their import. Common causes include source channel mismatches, such as manually marking items as shipped, and post-import alterations, like changes to line quantities after import.
Click Connect then Import Errors.
Select the errors you want to resync.
Click the Bulk Actions dropdown then click Resync Connect Action.
Click Go.
By following these steps, you should be able to resolve the error.
Note: These steps can also resolve synchronization issues for other dispatch-related errors. To prevent future errors, avoid manually marking items as shipped or making alterations in the source channel after the order has been imported into Mintsoft. If changes are necessary, remove the order from Mintsoft and allow it to re-import with the latest data before processing.