DHL validation errors in Mintsoft can occur due to various reasons, including issues with the shipping account number, postcode formatting, or service compatibility. If you encounter an error such as The system could not verify your shipping account number. Please correct this number and resubmit, it could be related to the account number added to the DHL connection within Mintsoft. To address this and other potential issues, follow these steps:
Click Connect then Courier Integrations.
Next, click DHL then click Edit on the affected connection.
Review the account number in Mintsoft against the one on your DHL Portal.
Check for leading or trailing spaces within the Account Number field on the connection within Mintsoft.
If you are still getting an issue, please speak to your DHL account manager.