If you need to delete an order in Mintsoft, it has to be cancelled before it can be deleted. You can do this in one step from the Orders Overview page.
To cancel and delete an order, please follow the steps below:
When you delete an order, any stock that was reserved for that order will be released back into the available inventory. This helps in maintaining accurate stock allocation and ensures it can be reused for other orders.
Navigate to the Orders Overview section in Mintsoft.
Search for the order(s) you wish to delete using the available checkboxes.
Locate the Bulk Actions dropdown and choose Cancel and Delete Order.
Click Go to confirm the action.
This action will delete the order from the system and return any allocated stock to the available inventory.
If you need any assistance with this, please speak with the Mintsoft support team or raise a support ticket.
FAQ
How can I deal with errors when deleting orders?
If you experience errors during the deletion process, try the following:
Retry the steps, as temporary system hiccups can occur.
Ensure your account has the proper permissions to delete orders.
Check if any external processes are locking the orders, which might block deletion.
Can we see deleted orders?
Once an order has been deleted from Mintsoft, the record of it will also be removed. If you require any information regarding the deleted order, please speak with the Mintsoft support team or raise a support ticket, the support team will be able to retrieve this information. For more insights about stock management post-order deletion, the stock reserved for the deleted order is automatically released back into inventory, ensuring seamless allocation for future orders.