If your orders are not going into Invoiced status, please check that they have not been invoiced before. Another reason the order may not be moving into Invoiced is if the status has ever been changed manually by support. If an order has been reverted to New you will need to create the invoice item for this order manually. To check this please follow the steps below:
Click Orders then Overview.
Search for the order.
Click Actions then Details.
Go to the History tab.
If the order has been invoiced, you will see one of the following messages:
INVOICED – Order Successfully Invoiced.
INVOICED – Order Successfully Invoiced - Via Recalc.
If the order has previously been in an Invoiced status, it will not invoice automatically. In this case, you must create the charges for the order manually. Additionally, it is important to avoid manually marking already-invoiced orders as invoiced again in a separate month. Doing so can create duplicate invoices in the system, leading to discrepancies and potential accounting issues. Always verify the invoicing status of an order before taking any action. If an order is canceled after it has already been invoiced, the invoice will remain in the system. Canceling the order does not automatically remove the associated invoice. This ensures that all invoicing records are preserved for auditing and reference purposes.
Additionally, the support team will need to manually update the order status. Please speak with the Mintsoft support team or raise a support ticket, including the affected order(s) and referencing the title of this article, so the status can be updated accordingly.
If you notice pricing errors in orders that appear in an unconfirmed invoice, you can manually amend the orders within the unconfirmed invoice to ensure the pricing is accurate. This allows you to correct mistakes before the invoice is finalized and sent to the customer.