When orders are imported into Mintsoft through one of the connection options, or uploaded using the spreadsheet loader, you can map the courier service tag received from that channel directly to a courier service or a courier service type in Mintsoft. This is called courier service mapping, and it is one method of automating courier selection against orders.
Find the shipping tag on orders
To use courier service mapping, you need to identify the shipping tag (SourceCourierServiceName) on the relevant orders.
⚠️Important: Matching must be exact to prevent errors when mapping courier services in Mintsoft. The field accepts a maximum of 60 characters.
You can get this value from previously imported orders by going to the order details, then the history comments, or the ExtraInfo tab, then SourceCourierServiceName at the bottom.
You can also get these values in bulk. Go to Shipping Management, then Extras, then Mapping Terms. This shows all values imported in the last 180 days. If you are a third-party logistics (3PL) user, filter by client first.
To find the source courier service name for a specific order:
Find the affected order in Mintsoft.
Click Actions, then click Details.
Go to the History tab and select the Extra Info sub-tab.
Use the displayed source courier service name as the input for the Name field in the Courier Service Mapping rule.
Map a shipping tag to a single service
This method links a shipping tag from the source (for example, Shopify, eBay or Amazon), such as "Next Day Delivery Before 3 PM", to a specific courier service in Mintsoft.
Click Shipping Management, then click Courier Service Mapping.
Click Create New, then complete the following information:
Option | Description |
Source | The source of the orders, for example, eBay, Amazon or Shopify. |
Client | (3PL only) Select All or a specific client. |
Courier Service | The courier service you want Mintsoft to set these orders to, for example, DPD Next Day. |
Courier Service Type | Leave blank. |
Name | The tag from the order source, for example, "Next Day Delivery Before 3 PM". |
📌Note: The Name field of a courier service mapping has a limit of 60 characters. It must also match exactly.
Map a shipping tag to a courier service type
With this approach, you do not map the shipping method tag to a specific courier service. Instead, you map it to a courier service type, such as Standard or Express. You use this together with Courier Service Selection rules to set different weight, value and country-based rules for different types of shipping, to determine the correct service.
For example, you ship with RM 24 Letter, RM 48 Letter, RM 24 Parcel and RM 48 Parcel. Your customer selects "Next Day Delivery" at checkout on Shopify, and you have mapped this to the Express courier service type in Mintsoft without specifying a service. This routes the order to the selection rules for Express only. Based on the order weight, Mintsoft can decide whether it is an RM 24 Letter or an RM 24 Parcel.
To set this up:
Click Shipping Management, then click Courier Service Mapping.
Click Create New, then complete the following information:
Option | Description |
Source | The source of the orders. |
Client | (3PL only) Select All or a specific client. |
Courier Service | Leave blank. |
Courier Service Type | Standard or Express, for example. |
Name | The tag from the order source. It must match exactly what you receive. Mintsoft lists all |
📌Note: The Name field of a courier service mapping has a limit of 60 characters.
Troubleshoot common mapping issues
If your mapping is not working, check the following:
The Name matches the shipping tag exactly.
There are no conflicting rules.
There are no inactive services.
Use special characters
⚠️Important: When you create the courier service on the order source integration, use alphanumeric characters only. Some special characters can cause the mapping to fail.