# Mintsoft Help Centre > Help center for The Access Group ## Getting started - [Log in to Mintsoft](https://help-mintsoft.theaccessgroup.com/en/articles/11625629-log-in-to-mintsoft.md): How to log in to Mintsoft based on your account type, including information for APAC customers and 3PL clients. - [Customer Account Settings - Overview](https://help-mintsoft.theaccessgroup.com/en/articles/11588767-customer-account-settings-overview.md): Configure database-level settings that control order processing, shipping, and warehouse operations. - [Background Jobs - Overview](https://help-mintsoft.theaccessgroup.com/en/articles/12702147-background-jobs-overview.md): Monitor and manage long-running system processes like data imports and bulk operations in Mintsoft. - [User Settings - Overview](https://help-mintsoft.theaccessgroup.com/en/articles/11600706-user-settings-overview.md): Customise your Mintsoft experience by configuring user preferences, notification settings, and default behaviours across the platform. - [Dashboards and modules - Overview](https://help-mintsoft.theaccessgroup.com/en/articles/11600776-dashboards-and-modules-overview.md) - [Saved Addresses - Overview](https://help-mintsoft.theaccessgroup.com/en/articles/11598914-saved-addresses-overview.md) - [Currencies and Currency Rates - Overview](https://help-mintsoft.theaccessgroup.com/en/articles/11744721-currencies-and-currency-rates-overview.md) - [Character Limits within Mintsoft](https://help-mintsoft.theaccessgroup.com/en/articles/12299633-character-limits-within-mintsoft.md) - [Supported Internet Browsers](https://help-mintsoft.theaccessgroup.com/en/articles/11706453-supported-internet-browsers.md) - [Internet Browser - Clear Cache and Cookies](https://help-mintsoft.theaccessgroup.com/en/articles/11579700-internet-browser-clear-cache-and-cookies.md) - [Recieving emails and Mailgun - Troubleshooting](https://help-mintsoft.theaccessgroup.com/en/articles/11623358-recieving-emails-and-mailgun-troubleshooting.md) - [Show VAT on eBay and Amazon orders](https://help-mintsoft.theaccessgroup.com/en/articles/11706464-show-vat-on-ebay-and-amazon-orders.md): Steps to enable VAT breakdown on despatch notes for eBay and Amazon orders, including prerequisites and configuration requirements. ## Help & support - [Support made simple for Mintsoft](https://help-mintsoft.theaccessgroup.com/en/articles/12577777-support-made-simple-for-mintsoft.md): How to get help and support with Mintsoft - [Add or remove a support contact](https://help-mintsoft.theaccessgroup.com/en/articles/11737537-add-or-remove-a-support-contact.md): Steps to add or remove contacts from your Mintsoft Support Entitlement Plan. - [Understand conversations and tickets](https://help-mintsoft.theaccessgroup.com/en/articles/12951885-understand-conversations-and-tickets.md): Learn the difference between conversations and tickets in Intercom and what this means for your support experience. - [Find your Customer Success Plan details](https://help-mintsoft.theaccessgroup.com/en/articles/15272792-find-your-customer-success-plan-details.md): How to view your support plan, subscription tier, and named contacts using the Support Entitlement Plan portal. - [Check whether Mintsoft is down](https://help-mintsoft.theaccessgroup.com/en/articles/15273144-check-whether-mintsoft-is-down.md): Easily review site outages - [MyAccess Portal overview](https://help-mintsoft.theaccessgroup.com/en/articles/15273258-myaccess-portal-overview.md): The MyAccess Portal is a unified, intuitive digital experience where you can manage your Access account. - [Customer Success Plans explained](https://help-mintsoft.theaccessgroup.com/en/articles/15273325-customer-success-plans-explained.md): Understand the level of support available to you for your products. - [Find the right portal for your request](https://help-mintsoft.theaccessgroup.com/en/articles/15885739-find-the-right-portal-for-your-request.md): Overview of the Mintsoft-related portals — what each one is for, when to use it, and how to access it. ## Access Evo - [Access Evo - A New Name for an Evolving Platform](https://help-mintsoft.theaccessgroup.com/en/articles/11737467-access-evo-a-new-name-for-an-evolving-platform.md) - [Access Evo - Help Centre](https://help-mintsoft.theaccessgroup.com/en/articles/12799872-access-evo-help-centre.md): Information about the Access Evo help centre and where to find help guides for Access Evo features. - [Access CoPilot - Ask a question](https://help-mintsoft.theaccessgroup.com/en/articles/11693862-access-copilot-ask-a-question.md) - [Access CoPilot - Examples of questions to ask](https://help-mintsoft.theaccessgroup.com/en/articles/11680144-access-copilot-examples-of-questions-to-ask.md) - [Access CoPilot - Frequently asked questions](https://help-mintsoft.theaccessgroup.com/en/articles/11737477-access-copilot-frequently-asked-questions.md) - [Differences between Access CoPilot and the Access Digital Assistant](https://help-mintsoft.theaccessgroup.com/en/articles/11829531-differences-between-access-copilot-and-the-access-digital-assistant.md) ## Access - [Your Support Experience Has Changed](https://help-mintsoft.theaccessgroup.com/en/articles/12587884-your-support-experience-has-changed.md): How to access support, raise cases, and use the Access Digital Assistant directly within Mintsoft. - [Supporting you with going live on Mintsoft](https://help-mintsoft.theaccessgroup.com/en/articles/11745528-supporting-you-with-going-live-on-mintsoft.md) - [Mintsoft GDPR Hub](https://help-mintsoft.theaccessgroup.com/en/articles/11646223-mintsoft-gdpr-hub.md) - [GDPR Scrub Data](https://help-mintsoft.theaccessgroup.com/en/articles/11748501-gdpr-scrub-data.md) - [Submit an idea for Mintsoft](https://help-mintsoft.theaccessgroup.com/en/articles/11703383-submit-an-idea-for-mintsoft.md): Steps to submit your suggestions to the Mintsoft Ideas Portal and vote on other ideas. ## Additional Modules - [Additional modules available in Access Mintsoft](https://help-mintsoft.theaccessgroup.com/en/articles/11784641-additional-modules-available-in-access-mintsoft.md) - [Set up sub-client accounts in Access Mintsoft](https://help-mintsoft.theaccessgroup.com/en/articles/11588602-set-up-sub-client-accounts-in-access-mintsoft.md) - [View tracking events from your courier](https://help-mintsoft.theaccessgroup.com/en/articles/11680907-view-tracking-events-from-your-courier.md) - [Batch Suggester Module - Overview](https://help-mintsoft.theaccessgroup.com/en/articles/11745147-batch-suggester-module-overview.md): Steps to use Batch Suggester to automatically group orders with identical products and quantities into batches for efficient picking. - [Set up batch schedules in Access Mintsoft](https://help-mintsoft.theaccessgroup.com/en/articles/11703426-set-up-batch-schedules-in-access-mintsoft.md): Set up automated batch schedules to create batches based on your batch templates and criteria. - [Configure B2B picking allocation rules in Access Mintsoft](https://help-mintsoft.theaccessgroup.com/en/articles/11727651-configure-b2b-picking-allocation-rules-in-access-mintsoft.md): Configure allocation rules to control which warehouse locations are used when picking B2B versus B2C orders. - [Fix a missing purchased module](https://help-mintsoft.theaccessgroup.com/en/articles/11736448-fix-a-missing-purchased-module.md) ## Integrations - [Supported Integrations](https://help-mintsoft.theaccessgroup.com/en/articles/11470688-supported-integrations.md) - [Integrations - Connect Overview Page](https://help-mintsoft.theaccessgroup.com/en/articles/12702100-integrations-connect-overview-page.md) - [Integrations - Import Errors](https://help-mintsoft.theaccessgroup.com/en/articles/11685012-integrations-import-errors.md) - [Integrations - Courier Sub-Accounts](https://help-mintsoft.theaccessgroup.com/en/articles/12546557-integrations-courier-sub-accounts.md) - [Integrations - Test Mode toggle](https://help-mintsoft.theaccessgroup.com/en/articles/11625149-integrations-test-mode-toggle.md) - [Check service outages with Downdetector](https://help-mintsoft.theaccessgroup.com/en/articles/12801754-check-service-outages-with-downdetector.md): How to use Downdetector to check if your eCommerce platforms or courier services are experiencing outages when you encounter errors in Mintsoft. ## Order Management - [Supporting you with Orders](https://help-mintsoft.theaccessgroup.com/en/articles/11784573-supporting-you-with-orders.md) ## Mobile App - [Mintsoft WMS app \(Legacy\) - Help Guides](https://help-mintsoft.theaccessgroup.com/en/articles/11549317-mintsoft-wms-app-legacy-help-guides.md) ## 3PL Accounting - [Supporting you with 3PL Accounting](https://help-mintsoft.theaccessgroup.com/en/articles/11784406-supporting-you-with-3pl-accounting.md) ## Release Notes - [Previous Release Notes \(2023-July 2025\)](https://help-mintsoft.theaccessgroup.com/en/articles/12089406-previous-release-notes-2023-july-2025.md)